Your information and your move
Privacy Policy
This policy explains the information Chigo Relocations uses to operate accounts, prepare move requests, and coordinate services.
Information we collect
Depending on how you use the site, this may include account details such as your name, email, and phone number; pickup and destination details; move dates, property and inventory information; service selections; and messages, reviews, incident reports, and payment references or status. The site also uses session information needed to keep account and booking workflows operating.
How we use information
We use information to create and manage accounts, prepare estimates, process and coordinate booking requests, communicate about a move, record payment status, respond to incidents, prevent misuse, and maintain the service.
When information is shared
Move details may be shared with assigned staff or service partners when needed to plan and deliver the requested service. Information may also be processed by infrastructure providers that operate the website, or disclosed when required by law. We do not ask you to enter card credentials in the current simulated payment flow.
Storage and security
We use reasonable safeguards for information handled by the service and retain it for as long as needed for the purposes described here, including account, booking, support, and legal requirements. No internet service can guarantee absolute security.
Your choices and requests
You may contact us to ask about or request correction of account information. We may need to retain some records where required for service delivery or applicable legal obligations.
Contact
For privacy questions, email hello@chigo.com.